My Idea Online
  • Privacy Policy
  • Contact Us
Wednesday 29 March 2023
  • Login
  • News and Society
  • Automotive
  • Business
    • Business
    • Communications
    • Employment
    • Finance
    • Legal
    • Home Based Business
    • Marketing
    • Online Business
    • Product Reviews
    • Real Estate
    • Self Improvement
  • Home and Family
    • Home and Family
    • Family
    • Home Improvement
    • Kids and Teens
    • Reference and Education
  • Lifes
    • Arts and Entertainment
    • Cancer
    • Entertainment
    • Food and Drink
    • Fashion
    • Health and Fitness
    • Humor
    • Lifestyle
    • Music
    • Recreation and Sports
    • Writing and Speaking
    • Women’s Interests
  • Online
    • Computers & Internet
    • Site Promotion
    • Web Development
  • World Affairs
No Result
View All Result
  • News and Society
  • Automotive
  • Business
    • Business
    • Communications
    • Employment
    • Finance
    • Legal
    • Home Based Business
    • Marketing
    • Online Business
    • Product Reviews
    • Real Estate
    • Self Improvement
  • Home and Family
    • Home and Family
    • Family
    • Home Improvement
    • Kids and Teens
    • Reference and Education
  • Lifes
    • Arts and Entertainment
    • Cancer
    • Entertainment
    • Food and Drink
    • Fashion
    • Health and Fitness
    • Humor
    • Lifestyle
    • Music
    • Recreation and Sports
    • Writing and Speaking
    • Women’s Interests
  • Online
    • Computers & Internet
    • Site Promotion
    • Web Development
  • World Affairs
No Result
View All Result
MyIdeaOnline.com
No Result
View All Result

Where have all the delighted customers gone?

idea online by idea online
in Business
2 min read
1.9k 146
0
3e18210046571b916ce54603 1920

3e18210046571b916ce54603 1920

1.2k
SHARES
2.6k
VIEWS
Share on FacebookShare on Twitter


WHERE ARE THE DELIGHTED CUSTOMERS?
QUESTION
If every company wants to delight its customers, then how come we don”t spend most of our ‘customer days’ delighted?
THE EMPEROR”S NEW CLOTHES?
The so-called new economy and most new business have been built around a specific promise. This promise is that the “customer is in charge’. The reality is that customer service has reached the pits. Call centres in the depths of the countryside leave us hanging on while we listen to more piped music.
As customers we feel betrayed. It seems remarkable that an entire business philosophy, a mantra chanted across the modern world is so obviously without substance. Many banks, universities, shops, restaurants, builders” merchants, and software companies patently fail to deliver. The customer is not king. The customer is left waiting to be heard (again!).
To reflect on what has happened, one of the promises of the new economy evangelists was that the customer would finally be in charge. We weren”t supposed to need to call the customer care department because everything would be right first time!
The reality is somewhat different. How often does the call centre tell you “We are experiencing higher than usual call volumes” or “all our customer service operatives are currently busy” or ‘you are in a queue’? This first statement is almost always followed by the second (incongruous) comment, “We value you your call”.
Basically, the new economy was meant to make service better, quicker and more effective for customers. At the same time it was meant to make it easier and cheaper for the companies. So much for the theory.
Companies are starting to wake up to the fact that the customer is actually very angry with them. Customer service ratings are a nonsense – the average score is always “above average”.
Most customers do not feel “in charge”. So, see what happens if you do put them in charge…

Tags: Business
idea online

idea online

The internet makes it easy to start a business but what should you start? Discover the right business for you to start with our definitive list of the best online ideas

Related Posts

43075531be1aad687aeae844 1920

10 Ways To Make More Money In Network Marketing

6 hours ago
db2e0ccd977b01a17acc1c50 1920

The Ultimate Business Model – Creating Residual Income Streams

7 days ago
f860b9c87bee6877ab006d12 1920

What you should know about a Medical Billing Specialist

1 week ago
6bbb9d6b320fb5f388d8d8fe 1920

What’s the Difference of Trading Mini Lots Vs. Full-sized Lots in Forex.

1 week ago
c49d9e8d097f790e0e10634e 1920

The REAL TRUTH on choosing an eBook Compiler

2 weeks ago
b4cc536325130e7ba2ad9ee6 1920

The Great Affiliate Dependency

2 weeks ago
No Result
View All Result

Recent Posts

  • A School Loan Consolidation Primer
  • 10 Ways To Make More Money In Network Marketing
  • Web Site Promotion: Getting Exposure For Your Promotional Articles
  • Media Savvy – How To Lead, Persuade, And Influence
  • The importance of having a feedback form in your e-commerce website
  • Repair And Maintenance Of Kitchen Faucets
  • A Sign Or Just A Rainbow?
  • Why You Should Eat Lentil Soup at Least Once a Week
  • Impotence
  • Things You Should Know About Vitamin K’s Unique Power
  • How To Write eBay Auction Descriptions That Get Bids
  • What is Compost Tea?
  • How To Dramatically Increase Your Clickbank Sales Now
  • A Nostalgic Flashback Of The 1950s Era
  • Baby Strollers – Consider Your Budget
  • บริษัท
  • โรงเรียน
  • ก่อสร้าง
  • บริการ
  • กฏหมาย
  • ท่องเที่ยว
  • พนัสนิคม
  • ผู้ผลิตสินค้า
  • อิเลคทรอนิคส์
  • ราชการ
  • ไทย

© 2020 myideaonline.com - property for rent - property for sale.

No Result
View All Result
  • Home
  • Online Idea Content
  • Contact us
  • Privacy Policy

© 2020 myideaonline.com - property for rent - property for sale.

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In